{"id":1793,"date":"2024-07-17T15:57:55","date_gmt":"2024-07-17T13:57:55","guid":{"rendered":"https:\/\/www.hydroprocess.fr\/blog\/2024\/07\/17\/notre-accompagnement-client-hydroprocess\/"},"modified":"2025-04-25T11:51:41","modified_gmt":"2025-04-25T09:51:41","slug":"hydroprocess-customer-support","status":"publish","type":"post","link":"https:\/\/www.hydroprocess.fr\/en\/blog\/2024\/07\/17\/hydroprocess-customer-support\/","title":{"rendered":"The HYDROPROCESS customer support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify;\">At HYDROPROCESS<sup>\u00ae<\/sup>, our team of experts is committed to providing total project management, from the initial design phase to the final installation of your equipment.<\/p>\n<p style=\"text-align: justify;\">With a full understanding of your business, our sales team will listen to your needs and work with you on your projects to offer you the best solutions.<\/p>\n<p style=\"text-align: justify;\">We also provide comprehensive training for your operating staff and guarantee the maintenance of your machines, giving you the best possible customer experience.<\/p>\n<h4><strong>Our training programs<\/strong><\/h4>\n<p>We offer a complete range of training programs to suit your specific needs:<\/p>\n<ul>\n<li><strong>Operating training for our equipment<\/strong> (<a href=\"\/en\/special-water-jet-cutting-machine-for-the-catering-trade-chefcut\/\">ChefCut<sup>\u00ae<\/sup><\/a>and <a href=\"\/en\/manufacturer-of-water-jet-cutting-machines\/\">special<\/a><a href=\"\/en\/manufacturer-of-water-jet-cutting-machines\/\"> w<\/a><a href=\"\/en\/manufacturer-of-water-jet-cutting-machines\/\">aterjet<\/a><a href=\"\/en\/manufacturer-of-water-jet-cutting-machines\/\"> cutting machines<\/a><strong>,\u00a0<\/strong><a href=\"\/en\/specialist-hydroforming-technology\/\">hydroforming tools<\/a><strong>,\u00a0<\/strong><a href=\"\/en\/specialist-pressure-amplification-technology\/\">amplifiers and generators<\/a><strong>)<\/strong><\/li>\n<li><strong>Operating training for ChefCut Office (our software for creating customized cutting patterns)<\/strong><\/li>\n<li><strong>Equipment maintenance training (for French and international distributors and customers)<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1795&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;img-ombre&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: justify;\">These training courses, designed for small groups, can be given on our site (accessible to people with reduced mobility) or directly on yours, depending on your operational requirements. HYDROPROCESS is a QUALIOPI-certified training organization.<\/p>\n<h4><strong>HYDROPROCESS training performance and quality in 2023<\/strong><\/h4>\n<ul>\n<li><strong>r<strong>Ove<\/strong>\u00a0260 customers trained<\/strong><\/li>\n<li><strong>96% overall satisfaction rate<\/strong><\/li>\n<li><strong>97% recommendation rate<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1796&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;img-ombre&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>After-sales service<\/h4>\n<p style=\"text-align: justify;\">When you choose HYDROPROCESS equipment, you\u2019re assured of an efficient, responsive after-sales service. Our after-sales service in France is provided by our specialized technicians, trained to intervene quickly and efficiently. We guarantee rigorous monitoring of our equipment, with response times within 48 hours nationwide.<\/p>\n<p style=\"text-align: justify;\">For our international customers, we rely on a network of certified distributors trained by us. These distributors are qualified to offer the same level of service and responsiveness, ensuring optimum support wherever you are.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>MyChefCut: ChefCut\u00ae customer website<\/h4>\n<p style=\"text-align: justify;\">ChefCut<sup>\u00ae<\/sup>\u00a0customers benefit from exclusive access to\u00a0<a href=\"https:\/\/hydroprocess.fr\/en\/mychefcut-new-chefcut-customer-experience\/\">MyChefCut<\/a>, a personalized customer space offering a multitude of services:<\/p>\n<ul style=\"text-align: justify;\">\n<li>A library of cutting programs, video tutorials and instructions for machine and software use.<\/li>\n<li>An online catalog for quotation requests for consumables.<\/li>\n<li>A forum for discussions with other ChefCut\u00ae users and access to a ChefCut\u00ae user map.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">HYDROPROCESS<sup>\u00ae<\/sup>\u00a0is committed to providing you with comprehensive, personalized support, ensuring optimum use of your equipment and maximum customer satisfaction.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1797&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;img-ombre&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] At HYDROPROCESS\u00ae, our team of experts is committed to providing total project management, from the initial design phase to the final installation of<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":1794,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-1793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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