The HYDROPROCESS customer support

At HYDROPROCESS^®, our team of experts is committed to providing total project management, from the initial design phase to the final installation of your equipment.

With a full understanding of your business, our sales team will listen to your needs and work with you on your projects to offer you the best solutions.

We also provide comprehensive training for your operating staff and guarantee the maintenance of your machines, giving you the best possible customer experience.

Our training programs

We offer a complete range of training programs to suit your specific needs:

• Operating training for our equipment (ChefCut^®and special waterjet cutting machines, hydroforming tools, amplifiers and generators)
• Operating training for ChefCut Office (our software for creating customized cutting patterns)
• Equipment maintenance training (for French and international distributors and customers)

These training courses, designed for small groups, can be given on our site (accessible to people with reduced mobility) or directly on yours, depending on your operational requirements. HYDROPROCESS is a QUALIOPI-certified training organization.

HYDROPROCESS training performance and quality in 2023

• rOve 260 customers trained
• 96% overall satisfaction rate
• 97% recommendation rate

After-sales service

When you choose HYDROPROCESS equipment, you’re assured of an efficient, responsive after-sales service. Our after-sales service in France is provided by our specialized technicians, trained to intervene quickly and efficiently. We guarantee rigorous monitoring of our equipment, with response times within 48 hours nationwide.

For our international customers, we rely on a network of certified distributors trained by us. These distributors are qualified to offer the same level of service and responsiveness, ensuring optimum support wherever you are.

MyChefCut: ChefCut® customer website

ChefCut^® customers benefit from exclusive access to MyChefCut, a personalized customer space offering a multitude of services:

• A library of cutting programs, video tutorials and instructions for machine and software use.
• An online catalog for quotation requests for consumables.
• A forum for discussions with other ChefCut® users and access to a ChefCut® user map.

HYDROPROCESS^® is committed to providing you with comprehensive, personalized support, ensuring optimum use of your equipment and maximum customer satisfaction.